Ledger / Client notes
Letters from floors we have walked
These are not scores. They are remarks from people who had to live with the sheets after we left.
The remarks below came in letters and in the last ten minutes of briefings. We have shortened them, not sweetened them. Where a person asked to keep a plant unnamed beyond a town, we kept it that way.
They asked for the night counts as well as the day board, which we had not put on one sheet before. The chart of stoppages looked harsher than our weekly talk had admitted. I still think the Friday sample was thin — one missing logbook — and they said so in the findings instead of filling the gap with guesswork.
The briefing in their Kutaisi room was slower than I wanted. Tamar would not skip the scale on the stoppage chart. Our visiting partner understood the hole in week two because it was drawn as a hole, not explained away.
We changed the damper layout in the plant room and asked them back. The paired chart made the new range look only a little quieter. That was less drama than the contractor had promised, and more use to me.
I hired the sampling plan because our own calendar was a mess of feast days. The plan named the days we could not honestly include. The later audit hurt less, because nobody pretended those days had been typical.
They declined a second module we had only as a sketch. Annoying at the time. Correct, because we moved that bay in March and the sketch was a lie.
Longer notes from the floor
The packing cell that looked calm by daylight
The day board showed few stoppages. Night notes lived in a separate pad. Once both sat on one chart, the hall had a shape: quiet mornings, a pile of short stops after twenty-two hundred. Lela did not like the look of it. She also did not argue the dates. The findings letter refused to call the night pattern a failure of people; it called it a pattern the day meeting had never been shown. They kept the chart on the canteen wall for a month.
A modular block after the first winter
Handover papers had claimed a heating range. January was not that range. The first audit had said so with a thin January window and a warning about the sample. In April they asked for a follow-up after damper work. The second window was longer. The paired chart showed a narrower spread, still not the handover sentence. Sopho used the sheet in a meeting with the supplier. We were not in that meeting. That is how this work is supposed to travel.